SHIPPING & RETURNS POLICY

Returns

We accept returns within 30 days from the date of purchase. Product(s) must be unused, unopened, and in its original packaging in order for successful processing and a refund to be issued.

 

We are unable to accept returns nor carry out refunds for products that have been opened, used, or damaged.  A refund minus packaging cost(s) will be issued within 7-14 days of receiving the returned package from the shipping carrier.

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To initiate a return please reach out by contacting imani.origins@gmail.com. Please include the original receipt or packing slip with the returned item. Shipping costs are issued to the customer unless the return is due to our error.

 

Order Cancellation

Orders cannot be canceled once an order has been shipped and moved to fulfillment status.

Please don't hesitate to contact us with questions or concerns if you believe a refund is valid. In these instances, please include your order number, a description of the issue, and any relevant photos.